Return & Refund Policy
At Nutra Grow, customer satisfaction and product quality are important to us. We are committed to providing premium dietary supplements and a reliable shopping experience.
Please review our return and refund policy carefully before placing your order.
Table of Contents
130-Day Return Policy
We accept returns within 30 calendar days of delivery, provided that the products meet all of the following conditions:
- Products must be unopened, unused, and in their original factory-sealed packaging.
- The original safety seal must be completely intact.
- Products must be in their original condition and suitable for resale.
- Proof of purchase or a valid order number must be provided.
- The return request must be submitted within 30 days of delivery.
2Single Bottles and Bundle Purchases
Our return policy applies to all Nutra Grow products, including single-bottle purchases and two-bottle or three-bottle bundles.
For approved partial bundle returns, refunds will be based on the discounted per-bottle price actually paid, rather than the regular individual retail price.
3How to Request a Return
To request a return, please contact us at Nutragrowsupplements@gmail.com. Include:
- Your full name
- Order number
- Email address used during checkout
- Reason for the return
- Photos of the unopened product, if requested
4Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery whenever possible. Include your order number, a description of the problem, and clear photos showing the issue.
After reviewing your claim, we may offer a replacement or refund, as appropriate. If a return is required because of our error or a defective product, Nutra Grow will cover the return shipping cost.
The unopened-product restriction does not exclude any legal rights relating to defective, damaged, or misdescribed goods.
5Return Shipping Costs
For regular returns, customers are responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective product, Nutra Grow will provide appropriate return arrangements at no additional cost to the customer.
We recommend using a trackable shipping service for customer-paid returns.
6Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved:
- Refunds will be issued to the original payment method.
- Refunds will be initiated within 5–7 business days after approval.
- Your bank or payment provider may take additional time to process the refund.
- Original shipping charges are generally non-refundable, except when required by law or due to our error.
7Non-Returnable Products
The following items are not eligible for standard returns:
- Opened or used supplement bottles
- Bottles with broken or removed safety seals
- Products missing original packaging
- Products damaged through customer misuse
- Products for which the return request is submitted more than 30 days after delivery
- Products purchased from unauthorized third-party sellers
These exclusions do not affect rights or remedies available under applicable law.
8Order Cancellations
Orders may be canceled before shipment. If you wish to cancel an order, please contact us as soon as possible at Nutragrowsupplements@gmail.com.
Once an order has shipped, it may not be possible to cancel it. Customers may request a return after delivery, subject to this policy.
9Promotional and Discounted Products
Products purchased with promotional discounts or coupon codes are eligible for return under the same conditions as regularly priced products, unless a promotion clearly states otherwise before purchase.
Refunds will be based on the actual discounted amount paid for the eligible returned items.
10Purchases from Third-Party Marketplaces
This policy applies to purchases made directly through our official website: www.nutragrow.life.
For purchases made through Amazon, TikTok Shop, Walmart, eBay, or other retailers, customers should follow the return and refund procedures of the marketplace where the purchase was made, subject to applicable law.
11Contact Us
This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.