Shipping & Delivery Policy
Nutra Grow, operated by Parsa and Parsa LLC, aims to ship orders promptly and provide clear delivery information. This policy applies to orders placed directly through www.nutragrow.life.
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1Order processing
We generally process orders within 1–2 business days after payment is confirmed. Business days exclude Saturdays, Sundays, and U.S. public holidays. Processing time is separate from transit time. Orders placed on weekends or holidays normally begin processing the next business day. During periods of high order volume, processing may take longer; we will provide appropriate updates when practical.
2Shipping destinations
We offer shipping to destinations shown as eligible during checkout. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, military addresses, or international addresses depends on the shipping options displayed at checkout. We do not promise service to any destination that checkout does not support.
3Shipping charges and delivery estimates
Shipping charges, including any free standard shipping promotion for eligible orders, will be shown at checkout before payment. If free shipping is displayed for your order, no standard-shipping charge will apply.
Standard shipping to the contiguous United States is typically estimated at 3–5 business days after dispatch, but this is an estimate, not a guaranteed delivery date. Carrier service, destination, weather, peak seasons, and other circumstances may affect delivery.
4Shipping confirmation and tracking
After an order ships, we normally send a shipment confirmation email with available tracking information. Carrier tracking may take 24–48 hours to update after the label is created or the shipment is handed over. Please check your spam folder if you do not see an email.
5Order changes and cancellations
Contact Nutragrowsupplements@gmail.com as soon as possible if you need to correct an address, change an order, or cancel it. We will try to assist before dispatch but cannot guarantee changes once an order has been processed or shipped. After delivery, eligible returns are governed by our Return & Refund Policy.
6Address accuracy and failed deliveries
Customers should enter a complete, accurate shipping address and review it before placing an order. If a shipment is returned to us because of an incorrect or incomplete address supplied at checkout, we will contact you to discuss available reshipment or refund options, subject to applicable law and actual carrier charges. If our team caused the address error, we will take responsibility for correcting it.
7Delayed or missing shipments
If your package is delayed beyond its estimated delivery window, contact us with your order number and we will help investigate. If we cannot ship within the time promised, or within the period required by applicable law when no time was promised, we will provide any required delay notice and cancellation/refund options. If a shipment is confirmed lost, we will work with the carrier and provide an appropriate replacement or refund, consistent with applicable law.
8Packages marked delivered
If tracking shows “delivered” but you cannot locate the package, check nearby delivery areas and ask household members or building staff. Then contact us promptly at Nutragrowsupplements@gmail.com so we can review the tracking information and assist with a carrier inquiry. A delivery scan does not automatically eliminate any rights you may have under applicable law.
9Damaged, defective, or incorrect orders
If a product arrives damaged, leaking, defective, or different from what you ordered, please contact us within 7 days of delivery whenever possible and include your order number and clear photographs of the product and shipping package. We will evaluate the issue and arrange an appropriate replacement, refund, or other remedy.
When a return is necessary because of our error or a defective product, we will cover the required return shipping cost. The 7-day request is not intended to restrict statutory rights.
10International shipping, customs, and duties
International delivery is available only if expressly offered during checkout. If an international shipping option is offered, the checkout or shipping confirmation should indicate any known additional fees. Unless stated otherwise at checkout, the recipient may be responsible for applicable import duties, taxes, and customs clearance charges, subject to local law. Customs procedures can cause additional delays.
11Returns and refunds
For eligible change-of-mind returns, Nutra Grow accepts requests within 30 calendar days of delivery only for unopened, unused, factory-sealed bottles. Opened or unsealed bottles are not eligible for standard returns.
Damaged, defective, and incorrect products are handled separately, including rights provided by law. For complete instructions, visit https://nutragrow.life/refund-policy.
12Contact us
For order status, shipping concerns, or delivery questions, contact:
This policy does not limit consumer rights or remedies that cannot lawfully be excluded. We may update this policy to reflect operational or legal changes.